About

I spent most of a decade building React and Next.js interfaces. The work I take now sits behind them: agents and automations that do back-office work end to end — read the ticket, check the order, draft the reply, issue the refund — and that a business can actually let near its data.

That last part is the whole job. An agent is easy to demo and hard to trust. The difference is structure, not prompting: classify every tool by what it costs to undo, route the irreversible ones through a human gate by construction, write the plan and every decision to a log, and make the run itself durable so a restart is a non-event. Nothing in that list is exotic. All of it is skipped.

So I build the way I would want to be handed a system: measured before built, documented while built, and shipped with the tolerances written down. This site is the same idea — the CMS behind it, the mail server that delivers its notifications, and the agent on the contact page are all mine, and all running.